No one should trust them with their data whether you be a person or a corporation.Īnd god help anyone with that name on their resume's going forward. They should have lost the trust of every single user on the Internet. This is the email of a company going under. ![]() Please let me know if you have any additional questions. For more information, see the following Microsoft and Apple articles. Important: Do not turn off your computer during this process, we also recommend you temporarily disable sleep/hibernation mode. ![]() Select the files and folders that you wish to download.ĭrag the files and folders to your local or external hard drive.ĭepending on the size of your files, this may take several minutes to several hours to complete. If you don’t have have the Desktop App installed on your computer, download the Windows version (v1.1.6.18) here, and the Mac OS X version (v) here. To download your files, follow these simple steps: Instead, use the Desktop App to copy files and folders to your hard drive. zip file and may lead to complications, depending on the number and size of your files. Doing so will compress your files into a single. Important: We recommend that you DO NOT download your files using the Web App. If you have questions, please let us know. We know this matter has been an inconvenience to you and we're profoundly sorry for it. As such, because the November 15th deadline is approaching, we advise users to consider taking necessary steps to download their data as a precautionary measure. It's unclear how soon a fix will be released. However, it’s proven to be much more complex than anticipated. Our attempts so far have made some improvements. ![]() Despite our efforts, we continue to experience issues with our old system to correctly calculate the usage in your account in order to proceed with the update. Thank you very much for your continued patience and understanding while we work to resolve this issue. I tried to transfer everything over the weekend and was getting some weird readings (I have about 1TB left up there and it was saying I only had a few GB).
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